FAQ
Frequently Asked Questions
We've compiled answers to the most common questions about PawHug products and services. Can't find what you're looking for? Contact us at support@pawhugcom.com
ORDERING & PAYMENT
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay.
Q: Do you offer discounts?
A: Yes! New customers can use code WELCOME15 for 15% off their first order. Follow us on social media for exclusive deals and promotions.
Q: Can I modify or cancel my order?
A: Contact us within 24 hours at support@pawhugcom.com to modify or cancel your order. After 24 hours, your order will be processed and shipped.
SHIPPING & DELIVERY
Q: Do you ship worldwide?
A: Yes! We offer FREE shipping to Australia, New Zealand, United States, Canada, United Kingdom, Europe, and many other countries worldwide.
Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Delivery typically takes 7-21 business days depending on your location and customs clearance.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number to track your package's progress.
Q: What if my package is lost or damaged?
A: Contact us immediately at support@pawhugcom.com. We'll work with you to resolve the issue quickly.
PRODUCTS & QUALITY
Q: Are your products safe for pets?
A: Absolutely! All PawHug products are made from pet-safe, non-toxic materials. We personally test and approve every item before offering it to customers.
Q: What sizes are available?
A: Product sizes vary by item. Check individual product pages for detailed size charts and measurements.
Q: How do I choose the right size for my pet?
A: Each product page includes sizing guides. When in doubt, contact us with your pet's measurements and we'll help you choose the perfect size.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, return it in original condition for a full refund.
Q: How do I return an item?
A: Email support@pawhugcom.com to start the return process.